LiveAgent Review
LiveAgent is an all-in-one live chat and help desk software with 24/7 support, automation, and omnichannel integration to boost customer satisfaction and sales. It offers fast, customizable chat, AI assistance, and seamless workflows for efficient real-time communication
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LiveAgent
LiveAgentLiveAgent Core Capabilities
No setup fee
Customer service 24/7
Multi-channel ticketing system
Links
Visit Website
Pricing
From$4.00/yr
BillingPer seat
TrialAvailable
Who is LiveAgent for?
Startups
SMBs
Mid-market
Is LiveAgent easy to use?
Featured
CompanyEnrich
Real-time verified B2B data APIs.
Real-time B2B data access
Verified company and profile data
Semantic search capabilities
Starting at $49Learn More
What are LiveAgent alternatives?
What is LiveAgent
LiveAgent is a customer service help desk designed for businesses to manage support efficiently. It fits in the customer care category by consolidating multiple channels like email, social media, and phone calls into one platform. It stands out with 130+ ticketing features and 200+ integrations, offering fast setup and no credit card required to start.
LiveAgent excels in handling customer tickets, calls, social media messages, and self-service knowledge bases. It boosts resolution rates by up to 56% and can save you up to 95% in time and resources. You start seeing benefits in minutes with an easy setup and a 30-day free trial.
The tool integrates well with your CRM, email, chat, and other marketing tools to provide an omnichannel support experience. However, it’s not designed for complex project management or deep analytics. LiveAgent focuses on improving customer conversations and support efficiency without overwhelming you with unnecessary features.
Ideal Customer Profile
LiveAgent is recommended for businesses that want to provide excellent customer service across all channels with an easy-to-set-up, all-in-one help desk solution. It’s ideal for startups and companies needing fast, efficient ticketing, call center, and social media support.
Startups
SMBs
Mid-market
Key Features
No setup fee
Customer service 24/7
Multi-channel ticketing system
AI-driven support tools
Social media integrations
Knowledge base articles
Pricing
Starting price$4.00
TrialAvailable
How simple is LiveAgent setup?
Complexity
Complexity
LiveAgent requires basic configuration such as connecting your communication channels and adding a widget snippet, which you can complete solo in minutes. After setup, start managing tickets, calls, and social media support all from one dashboard with no complex onboarding needed.
Frequently Asked Questions
How to use LiveAgent?
Use LiveAgent's all-in-one helpdesk with ticketing, live chat, call center, and social media integrations for seamless customer support.
How much is LiveAgent?
Pricing starts at $4/agent/month (Small business plan) during Black Friday, up to $17 for Enterprise plan with full features.
Why choose LiveAgent?
Choose LiveAgent for its fastest setup, 130+ ticketing features, 200+ integrations, and 24/7 customer service with AI support.
How does LiveAgent work?
LiveAgent gathers all customer communications in one place, using tickets, chat, calls, and social media for effective support.
Is LiveAgent free?
LiveAgent offers a 30-day free trial with no credit card required and no setup fees.
Is LiveAgent a partner?
LiveAgent provides partnership opportunities and dedicated support for businesses seeking advanced customer care solutions.
How to learn LiveAgent?
Learn LiveAgent via demos, tours, startup deals, and customer success managers ready to support your use case.
What are LiveAgent alternatives?
Alternatives include Freshdesk, Bitrix24, Intercom, SolarWinds, Helpdesk, Chatra, Front, HappyFox, TeamSupport, Desk.com.
What are LiveAgent reviews?
LiveAgent is highly rated for fastest implementation, best live chat, and industry leadership on major review platforms.
Does LiveAgent have an API?
Yes, LiveAgent includes API keys from 1 to 100 depending on the plan for customization and integrations.
Does LiveAgent have a trial or a demo?
Yes, LiveAgent offers a 30-day free trial and the option to schedule a personalized demo call.
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