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  1. Home
  2. AI SALES TOOLS
  3. AI Customer Success

Best AI Customer Success Tools

AI Customer Success tools monitor customer interactions and predict when accounts might be at risk. These systems pull data from your CRM, support tickets, call recordings, and product usage logs to spot patterns that human teams would miss. A customer success manager might get an alert that three key contacts at a major account haven't logged into the product in two weeks, combined with negative sentiment detected in recent support calls. The technology works by converting voice calls to text, then using natural language processing to analyze what customers actually said and how they said it. Customer sentiment analysis AI can tell whether someone sounds frustrated, confused, or satisfied during a call. The software tracks specific topics like contract renewals, feature requests, or competitor mentions. All this gets combined with usage data and account history to calculate health scores and churn probability for each customer. Customer success AI tools differ from regular CRM systems because they actually analyze the data instead of just storing it. Traditional customer success platforms require someone to manually review conversations and update records. These tools do that work automatically. They're also broader than sales conversation tools, which focus mainly on deal progression. AI Customer Success systems look at support history, product engagement, and billing data to get a complete picture of account health. Teams use these for predictive churn modeling, AI-driven customer onboarding analysis, and automated health scoring. Customer success managers get meeting summaries written for them, CRM fields updated automatically, and coaching suggestions based on what works with similar accounts. A CSM working enterprise accounts might receive a weekly digest showing which customers expanded usage, which reduced activity, and which mentioned competitors in recent calls. The software handles the data analysis so teams can focus on actual customer conversations. More companies are building their retention strategies around these systems because they catch problems before customers complain or cancel.

See also:

AI Visitor Tracking
AI Buyer Signals
AI Funnel Builders
AI Sales Training
Automated LinkedIn Messaging
AI Dialer Software
AI Content Writing
AI Meeting Recorders
AI Lead Enrichment
AI Customer Support Platforms
Revenue

Revenue

RevOps Sales Engagement and Conversation Intelligence

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Pricing

Free

Key Features

Revenue core functionality
User-friendly interface
Regular updates and improvements
Revenue

Revenue

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Revenue.io offers sales teams an AI-powered platform to improve sales performance and generate more revenue. It leverages AI and real-time guidance to automate engagement, improve conversations, and streamline follow-up, thereby increasing seller productivity.

Best For

Enterprises
SMB
Startups
Infinity

Infinity

Make more good calls

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Pricing

Free

Key Features

Infinity core functionality
User-friendly interface
Regular updates and improvements
Infinity

Infinity

View

Infinity Call Analytics Software helps marketers, sales teams, contact centers, customer service teams, and compliance teams analyze phone calls, so they can optimize campaigns, increase sales, improve service, and ensure compliance. It unlocks insights from conversations by tracking calls, analyzing conversations, and matching call revenue to marketing activity.

Best For

Enterprises
SMB
Startups
Custom GPT

Custom GPT

Custom GPT With ALL Your Business Content

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Pricing

Starting at $89

Key Features

Create custom GPTs fast
Connect data with one click
No coding required
Custom GPT

Custom GPT

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CustomGPT.ai helps businesses create custom AI agents that deliver delightful customer experiences by using their own content. It allows businesses to automate customer support, reduce training time, and improve productivity, through intelligent data processing and secure deployment options.

Best For

Startups
SMBs
Enterprise
VoiceBase

VoiceBase

AI-Powered Voice Analytics

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Pricing

Free

Key Features

VoiceBase core functionality
User-friendly interface
Regular updates and improvements
VoiceBase

VoiceBase

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VoiceBase Voice Analytics helps businesses and call centers turn voice data into insights to improve customer experience, lower costs, and minimize risk. It leverages AI, natural language processing, and intelligence tools to transcribe and analyze customer interactions, automating QA, redacting sensitive data, and predicting outcomes.

Best For

Enterprises
SMB
Startups
Gryphon

Gryphon

Call Center Compliance Conversation Intelligence Call Sentiment Analysis

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Pricing

Free

Key Features

Gryphon core functionality
User-friendly interface
Regular updates and improvements
Gryphon

Gryphon

View

Gryphon.ai helps organizations in financial services, insurance, healthcare, telecommunications, and contact centers manage compliance and improve customer conversations. It proactively blocks non-compliant calls, provides real-time AI-powered coaching to agents, and analyzes conversation sentiment to improve customer experience and business outcomes.

Best For

Enterprises
SMB
Startups
Avoma

Avoma

AI Meeting Assistant withConversation Intelligence

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Pricing

Free

Key Features

Avoma core functionality
User-friendly interface
Regular updates and improvements
Avoma

Avoma

View

Avoma helps professionals and teams by automating tasks for note-taking, scheduling, coaching, and revenue intelligence. It delivers value through AI-powered assistance, automating CRM updates, providing insights from conversation intelligence, and streamlining sales processes.

Best For

Enterprises
SMB
Startups
TruVoice

TruVoice

TruVoice from Corporate Visions

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Pricing

Free

Key Features

TruVoice core functionality
User-friendly interface
Regular updates and improvements
TruVoice

TruVoice

View

Corporate Visions helps B2B companies grow revenue by providing science-backed insights, skills training, and messaging strategies for marketing, sales, enablement, and customer success teams. It delivers its value through research-based methodologies, buyer insights analysis, training programs, and content creation, enabling better engagement with buyers and improved win rates.

Best For

Enterprises
SMB
Startups
Hook

Hook

Grow Faster

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Pricing

Free

Key Features

Hook core functionality
User-friendly interface
Regular updates and improvements
Hook

Hook

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Hook helps revenue teams identify high-value customers and actions to maximize revenue, reduce churn, and increase expansion revenue. It analyzes data with AI to prioritize and segment accounts, predict renewals and expansions, and suggest personalized actions.

Best For

Enterprises
SMB
Startups
TruvaAI

TruvaAI

Welcome to Truva your user's new best friend.

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Pricing

Free

Key Features

TruvaAI core functionality
User-friendly interface
Regular updates and improvements
TruvaAI

TruvaAI

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Truva AI helps sales teams by automating CRM updates, follow-up emails, action items, scorecards, and coaching. It achieves this by tracking sales activities, extracting key data, and integrating with tools like HubSpot, Salesforce, Google Meet, and Zoom.

Best For

Enterprises
SMB
Startups
Kindly

Kindly

User friendly AI chatbot for enterprise

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Pricing

Free

Key Features

Kindly core functionality
User-friendly interface
Regular updates and improvements
Kindly

Kindly

View

Kindly provides enterprises with AI-powered agents to automate customer support and drive sales. It delivers value through multilingual models, an easy-to-use platform for bot building, and insightful analytics to optimize customer experiences and reduce support tickets.

Best For

Enterprises
SMB
Startups
Regie

Regie

AI Content Platform

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Pricing

Starting at $35,000

Key Features

All-in-one prospecting platform
AI-powered lead enrichment
Unified calls
Regie

Regie

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Regie.ai helps sales teams by using AI to automate prospecting and personalize outreach. It leverages pre-stored content, customizable AI prompts, and engagement data to prioritize leads and generate relevant messages across different channels.

Best For

SMBs
Mid-market
Enterprise
Bridge

Bridge

An easy way for your users to give you feedback

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Pricing

Free

Key Features

Bridge core functionality
User-friendly interface
Regular updates and improvements
Bridge

Bridge

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get-bridge.com offers you the possibility to inquire about purchasing the domain name. It allows you to contact the seller to negotiate a price and potentially acquire ownership of the domain.

Best For

Enterprises
SMB
Startups
Jiminny

Jiminny

Conversation Intelligence Software Platform

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Pricing

Free

Key Features

Jiminny core functionality
User-friendly interface
Regular updates and improvements
Jiminny

Jiminny

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Revenue Intelligence Platform | Jiminny helps sales executives, managers, and representatives gain revenue intelligence from conversation data. It translates communications into insights, automates sales admin tasks, guarantees visibility in the sales pipeline, and tracks team performance improvements.

Best For

Enterprises
SMB
Startups
Feedstack

Feedstack

Don't just collect data understand it

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Pricing

Free

Key Features

Feedstack core functionality
User-friendly interface
Regular updates and improvements
Feedstack

Feedstack

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FeedStack helps home service providers by collecting and analyzing customer feedback using AI, turning it into actionable insights. It simplifies feedback management by automating tasks like sorting, analyzing, and generating action items, allowing focus on improvements.

Best For

Enterprises
SMB
Startups
Velaris

Velaris

AI platform for predictive customer success.

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Pricing

Pricing not listed; talk to sales.

Key Features

Complete customer visibility
Predict churn and expansion
AI-enriched health scores
Velaris

Velaris

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Velaris is an AI-native platform delivering full customer visibility, churn prediction, and personalized journey orchestration to boost post-sales success.

Best For

Scale-ups
SMBs
Mid-market
Enterprise
Flowbox

Flowbox

User-generated content (UGC) platform

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Pricing

Free

Key Features

Flowbox core functionality
User-friendly interface
Regular updates and improvements
Flowbox

Flowbox

View

Flowbox helps brands integrate user-generated content across their online shopping experiences. It accomplishes this by collecting content automatically from social platforms, offering AI-driven tools for content prioritization and product linking, and providing advanced data analytics to measure performance.

Best For

Enterprises
SMB
Startups
Insight7

Insight7

AI Tool For Interview Alaysis & Market Research

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Pricing

Free

Key Features

Insight7 core functionality
User-friendly interface
Regular updates and improvements
Insight7

Insight7

View

Insight7 helps market researchers, consultants, and sales/marketing teams transform qualitative data from interviews and calls into actionable insights. It achieves this by transcribing audio, video, and text, then using AI to extract themes, quotes, and generate visualizations, reports, and other assets.

Best For

Enterprises
SMB
Startups
Jeeva

Jeeva

Let AutoGPT Find Your Next 500 Customers

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Pricing

Starting at $16

Key Features

Find and enrich accurate leads
Automate personalized multichannel outreach
Book meetings automatically and instantly
Jeeva

Jeeva

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Jeeva.ai helps businesses, particularly sales teams, to grow their pipeline by automating lead discovery, enrichment, and outreach. It achieves this with AI-powered agents that manage inbound and outbound leads, engage website visitors, automate LinkedIn outreach, make outbound calls, and optimize revenue operations, all while integrating with existing CRM tools.

Best For

Startups
Mid-market
Enterprise
Khoros

Khoros

AI-powered community, service, and social management

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Pricing

Free

Key Features

Khoros core functionality
User-friendly interface
Regular updates and improvements
Khoros

Khoros

View

Khoros powers AI-driven communities, service, and social media management to boost engagement, automate support, and drive revenue.

Best For

Enterprises
SMB
Startups
Landbot

Landbot

AI Chatbot Generator for Conversational Experiences

View

Pricing

Starting at $32

Key Features

AI chatbot generator
No coding required
Automate customer conversations
Landbot

Landbot

View

Landbot empowers Marketing, Sales, and Customer Service teams to create AI chatbots for turning conversations into valuable outcomes. It achieves this by offering an easy-to-use platform with built-in integrations and bot-to-human handoff capabilities, creating personalized experiences across multiple channels.

Best For

Startups
SMBs
Mid-market
Nurture.ai

Nurture.ai

Lead Nurturing Experts

View

Pricing

Free

Key Features

Nurture.ai core functionality
User-friendly interface
Regular updates and improvements
Nurture.ai

Nurture.ai

View

Nurture.ai helps marketers by providing an omnichannel platform to nurture leads and convert them into scheduled calls. It delivers this value through AI-powered SMS, human and IVR calls, voicemail, QR codes, and chat, which automate communication and engagement.

Best For

Enterprises
SMB
Startups
Retina

Retina

Customer Lifetime Value Product from Retina AI

View

Pricing

Free

Key Features

Retina core functionality
User-friendly interface
Regular updates and improvements
Retina

Retina

View

Retina helps e-commerce and subscription brands predict customer lifetime value from day one, for more profitable decisions. It delivers fast and reliable CLV insights, giving a deeper understanding of customer segments, improving profitability, and generating more accurate forecasts based on future customer behavior.

Best For

Enterprises
SMB
Startups
Revotas

Revotas

Customer Experience Platform

View

Pricing

Pricing not listed; talk to sales.

Key Features

Orchestrate campaigns triggered by behavior
Personalize messages at individual level
Segment based on behaviors
Revotas

Revotas

View

Revotas helps businesses increase engagement, revenue, loyalty, and ROI. It orchestrates personalized, data-driven campaigns across various channels like mobile, email, social media, and paid search.

Best For

SMBs
Mid-market
Enterprise
Segment

Segment

Ranked #1 Customer Data Platform four years in a row per IDC (2019-2022)

View

Pricing

Pricing not listed; talk to sales.

Key Features

Clean
consented customer data
Real-time customer profile enrichment
Segment

Segment

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Twilio Segment helps data engineers, marketers, and product managers collect and manage customer data, then leverage it for personalization and insights. It accomplishes this by integrating data from various sources, providing tools for data transformation, and enabling activation of data across different channels using AI.

Best For

Startups
Scale-ups
Mid-market
Enterprise
Sprig

Sprig

All-In-One Product Experiece Platform

View

Pricing

Free

Key Features

Sprig core functionality
User-friendly interface
Regular updates and improvements
Sprig

Sprig

View

Sprig helps user researchers, designers, product managers, marketing teams, and engineering teams capture in-product feedback and observe user behavior. It delivers actionable insights through surveys, feedback collection, session replays, heatmaps, and AI-driven recommendations to improve product conversion, adoption, and user experience.

Best For

Enterprises
SMB
Startups
Tarci

Tarci

SMB data that makes businesses thrive

View

Pricing

Free

Key Features

Tarci core functionality
User-friendly interface
Regular updates and improvements
Tarci

Tarci

View

Tarci helps sales and marketing teams, customer success teams, and risk and underwriting departments make better decisions related to small and medium businesses. It compiles and reconciles SMB data, tracking changes and inflection points using AI and machine learning to deliver insights such as firmographics, unique attributes, and actionable signals.

Best For

Enterprises
SMB
Startups
Genesys Cloud CX

Genesys Cloud CX

AI-powered customer and employee experience orchestration

View

Pricing

Starting at $75

Key Features

AI-powered experience orchestration
Personalized customer experiences at scale
Workforce engagement with built-in AI
Genesys Cloud CX

Genesys Cloud CX

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Genesys Cloud CX is an AI-powered platform that orchestrates personalized customer and employee experiences, improving engagement, productivity, and loyalty. It offers omnichannel interactions, journey management, workforce engagement, and scalable cloud architecture for seamless experience orchestration.

Best For

Mid-market
Enterprise

Frequently Asked Questions

What is AI Customer Success?

AI customer success uses artificial intelligence to help businesses improve customer support and increase retention automatically.

What can AI Customer Success do?

It tracks customer health, predicts churn, automates responses, and personalizes communication to boost satisfaction and loyalty.

How does AI Customer Success work?

It analyzes customer data using AI models, then provides actionable insights and automates tasks to improve engagement.

Is AI Customer Success easy to set up?

Yes, most tools offer simple integration with popular CRMs and require minimal setup time.

Is AI Customer Success free?

Some tools offer free trials or limited plans, but advanced features usually require a paid subscription.

What is the common AI Customer Success pricing?

Pricing typically starts at $50-$100 per user per month, varying by features and scale.

What are the types of AI Customer Success?

Types include churn prediction, customer health scoring, automated messaging, and product usage analytics.

Does AI Customer Success work with email?

Yes, it integrates with email to automate personalized outreach and support communications.

What are the best AI Customer Success tools?

Top tools include Gainsight, ChurnZero, Totango, and Freshsuccess for different business needs.

What are common AI Customer Success integrations?

Common integrations are CRMs like Salesforce, communication platforms like Slack, and support tools like Zendesk.